EventPipe

Frequently asked questions

How do I request a group block of rooms?

The process of setting up a group block is quick and easy! On the EventPipe booking link simply choose 3+ Rooms on the # of Rooms drop-down menu. You can then add your desired number of rooms at one or more hotels to your cart. You do not need a credit card to set up a Group Block. You will receive a confirmation email at checkout with Group Block details that you can share with your team. 

How long can I hold a group block?  

Group blocks are set up for 7 days. Any rooms not booked will be released back into general inventory. Make sure your group is ready to book when you set up a block and everyone is aware of the cutoff. If someone in your group misses the Group Block cutoff they can still book at the same hotel on a first-come first-served basis. 

How can I modify or cancel my reservation? 

You can view, modify, or cancel your reservation online any time via the reservation portal. To do this, you will need your Pipe ID or Group ID and email address. 

CLICK HERE TO ACCESS THE RESERVATION PORTAL

WHERE CAN I SEE CANCELLATION POLICY DETAILS? 

You will see Cancellation Policy Details during the checkout process. You must read and agree to all hotel policies before you can checkout. If you need to review after booking you can find the hotel cancellation policy on your digital receipt or by looking up your reservation in the reservation portal. 

CAN I CONTACT THE HOTEL DIRECTLY? 

Please do not contact the hotel directly until 1 week prior to the event! Hotels are not allowed to accept direct bookings and they will refer you back to our booking page. You will receive a pre-arrival email around 1-week before the event with your confirmation number and details regarding your stay. Once you receive this email, you may contact the hotel directly as they will have the rooming lists, confirmations, and hotel information for your stay. Before the 1-week deadline hits, please refer any questions to reservations@sportstrip.com.

If your question was not answered above, please email Reservations@SportsTrip.com

or call 1-800-520-6241