Frequently asked questions

How do I request a group block of rooms?

The process of setting up a group block is quick and easy! On the EventPipe booking link simply choose 3+ Rooms on the # of Rooms drop-down menu. You can then add your desired number of rooms at one or more hotels to your cart. You do not need a credit card to set up a Group Block. You will receive a confirmation email at checkout with Group Block details that you can share with your team. 

How long can I hold a group block?  

Group blocks are set up for 7 days. Any rooms not booked will be released back into general inventory. Make sure your group is ready to book when you set up a block and everyone is aware of the cutoff. If someone in your group misses the Group Block cutoff they can still book at the same hotel on a first-come first-served basis. 

How can I modify or cancel my reservation? 

You can view, modify, or cancel your reservation online any time via the reservation portal. To do this, you will need your Pipe ID or Group ID and email address. 



You will see Cancellation Policy Details during the checkout process. You must read and agree to all hotel policies before you can checkout. If you need to review after booking you can find the hotel cancellation policy on your digital receipt or by looking up your reservation in the reservation portal. 


Please do not contact the hotel directly until 1 week prior to the event! Hotels are not allowed to accept direct bookings and they will refer you back to our booking page. You will receive a pre-arrival email around 1-week before the event with your confirmation number and details regarding your stay. Once you receive this email, you may contact the hotel directly as they will have the rooming lists, confirmations, and hotel information for your stay. Before the 1-week deadline hits, please refer any questions to reservations@sportstrip.com.

What is the complimentary room incentive? 

For every 30 rooms booked over a weekend, Pro 16/NXT will offer a complimentary room to that program. Rooms must be booked by March 1, 2024 to qualify.


This is a stay-to-play event which means all reservations must be made through this booking page. SportsTrip will be tracking each reservation to ensure all contractual requirements are met in order for each team to be eligible to compete. 


The 2024 PRO16/NXT season is a Stay-To-Play.  This means that in order to compete in each tournament, you must be staying in one of the official room blocks set up by SportsTrip. All reservations must be made through the link provided by SportsTrip. Please DO NOT call the hotels directly or book directly through a hotel website.  Third party bookings (Expedia.com, Hotels.com, etc.) are not compliant with the Stay-To-Play policy and these rooms will NOT be accepted.


The following exemptions are allowed but must be verified as explained below. Please email the requested information to reservations@sportstrip.com. Your subject line should read PRO16/NXT 2024 EXEMPTION REQUEST.

#1 – USING POINTS FOR A FREE ROOM – If you have enough points to redeem them for an entirely FREE stay, you can do this.  Please book the room through the hotel directly and send a copy of your reservation showing that points were used to book your entire stay to reservations@sportstrip.com.  Please make sure to list the athletes’ name, organization name, team name, and tournament dates on your email, so they are an approved exemption.  Please note that ‘receiving points’ for staying at a hotel does not qualify for an exemption as you can receive points when you book with SportsTrip. You must be redeeming points for a free stay.

#2 – TEAM IS IN CLOSE PROXIMITY – If your club is within 75 miles from the venue, you are not required to stay in a hotel. This must be verified through googlemaps.com. Please send the club’s name, club address, tournament location, and tournament dates to reservations@sportstrip.com to apply for an exemption.

#3 – MILITARY OR GOVERNMENT DISCOUNT – If you can get a lower rate with a military or government discount, this will be accepted.  You will need to email a copy of the confirmation showing that your reservation was booked at the military or government discount with the athlete’s name and club to reservations@sportstrip.com


Upon acceptance to the tournament, all teams traveling 75 miles or more to participate must reserve rooms through SportsTrip and stay in an approved property at the tournament rates. Any teams NOT staying in room blocks through SportsTrip will be charged a housing buyout fee of $800.00 per team registered. Please send a buyout request to reservations@sportstrip.com with the club’s name, club address, tournament location, and tournament dates if the team would like to opt out of using a sponsored hotel. If a team does not submit a buyout payment or book their rooms at an approved hotel prior to the tournament, they will be removed from participation.

If your question was not answered above, please email Reservations@SportsTrip.com

or call the NXTPRO service line at 1-800-520-6241