Frequently asked questions

How many rooms can I book per transaction?

The maximum number of rooms per transaction differ depending on hotel brand: Marriott = 3 rooms max,  IHG = 9 rooms max,  Hilton = 9 rooms max,  Hyatt = 2 rooms max

To book more than the max number of rooms, you can repeat the booking process. 

What is the best way for me to book 10+ rooms (on one card) for my team?

If you are booking for your group and will be paying with one card, we will connect you with the hotel sales manager. You will be asked to provide your credit card information and a list of guest names (rooming list) for the rooms. Please email Justin@SportsTrip.com with the details of your stay (hotel name, number of rooms needed, check-in and checkout dates)  and she will connect you with the hotel sales manager.

Why is the link showing the wrong rate or not showing rooms to book?

If you click on the BOOK NOW link on the event page you will automatically be directed to book a room at the group rate. If  rooms are no longer available at the group rate please check to see if you have missed the deadline to book. If you missed the cutoff date, there is noting we can do to help. If it is before the “last day to book” please email Justin@SportsTrip.com and we will try to add more rooms to the block or find additional rooms at another hotel. 

How can I change the check-in and/or checkout date?

If your group is arriving early or staying an extra night, please email Justin@SportsTrip.com with the details of your stay (hotel name, number of rooms needed, check-in and checkout dates) and we will contact the hotel to update the dates.

How can I cancel my room?

Most hotels have a 24-48 hour cancellation policy. Please note that each hotel is different and your confirmation email will list the cancellation policy for that specific hotel. 

To cancel your room simply call the hotel front desk, provide them with your confirmation number and name, and ask them to cancel your reservation for you. You do not need to contact a SportsTrip representative to handle cancellations.

If your question was not answered above, please email Justin@SportsTrip.com and he will reqpond to your inquiry within 24 business hours.