EventPipe
Frequently asked questions
How can I modify my reservation?
You can modify or cancel your reservation at any time. Just click “Modify Reservation” at the bottom of your confirmation email that you received after completing your booking. Please do not contact the hotel directly.
If you’re trying to add an extra night that is not available in your block, please email reservations@sportstrip.com and we will help assist you.
How can I cancel my reservation?
Most hotels have a 24-48 hour cancellation policy. Please note that each hotel is different and your confirmation email will list the cancellation policy for that specific hotel.
If it’s a week or more before your stay, you must cancel through SportsTrip. Please do not contact the hotel directly. The Hotel will not have your reservation information until you have received your pre-arrival email with the hotel confirmation number.
Once you receive your pre-arrival email, please call the hotel front desk, provide them with your hotel confirmation number and name, and ask them to cancel your reservation for you. You do not need to contact a SportsTrip representative to handle cancellations within a week of your stay.
How do I pay for my stay?
A reservation deposit is collected at the time of booking. The remaining approximate balance will be displayed on your reservation, and is due to the hotel at the time of check-in.
Can I “hold” a group block exclusively for my team (each guest will pay for their own room)?
“Held” rooms will set aside a group of rooms at the specified property for your team to book, to ensure everyone is at the same hotel.
You will have 10 days to exclusively hold a group block of rooms for your team to book from, using the link that will be emailed to you.
After 10 days the block will be released back to the public for other groups and individuals to book on a first-come first-served basis. Your group can still book at the preferred hotel, depending on availability.
Note: Held rooms are NOT reserved and must still be individually booked.
How many rooms can I book per transaction?
Ten rooms is the maximum number of rooms that can be booked at one time.
To book more than the max number of rooms, you can repeat the booking process for additional rooms.
For assistance with booking 10+ rooms on one credit card, please contact reservations@sportstrip.com.
I’m booking all of the rooms for my team, but I don’t have a rooming list yet?
You can put your name on each reservation when you book your rooms, and will need to pay the reservation fees for all rooms upon booking (NOT the total room cost).
Once you complete the booking process, please email reservations@sportstrip.com and we will connect you with the hotel sales managers to get a rooming list finalized.
If all the rooms will be paid for on a single credit card, please contact Reservations@SportsTrip.com to request a Credit Card Authorization form.
My group is arriving early and/or staying an extra night. How can I change the check-in and/or checkout date?
Please email reservations@sportstrip.com with the details of your stay (hotel name, number of rooms, check-in and checkout dates) and we will contact the hotel to update the dates.