EventPipe
Frequently asked questions
Modifying your reservation
Need to update or cancel your reservation? You may do so at any time by clicking “Modify Reservation” at the bottom of your confirmation email.
For added nights not shown in your team’s room block, simply email us at reservations@sportstrip.com, and our team will gladly assist.
Kindly refrain from contacting the hotel directly, as all modifications must be handled through SportsTrip.
Cancelling a reservation
Each property has a unique cancellation policy (typically 24–48 hours prior to arrival), outlined in your confirmation email.
More than one week prior to your stay: Please cancel through SportsTrip directly.
Within one week of your stay: Once you’ve received your pre-arrival email with the hotel confirmation number, contact the hotel directly to cancel.
Please note: Hotels will not have your reservation information until your pre-arrival email is issued.
Payment Details
At the time of booking, a deposit is collected. The remaining balance, listed in your confirmation, is payable directly to the hotel upon check-in.
We ensure transparency so there are no surprises upon arrival.
Holding a block of rooms for your team
To keep your group together, we offer the option to hold a room block exclusively for your team. You’ll receive a personalized booking link to share. The block will remain private for 10 days, after which rooms are released to the public. Your team members must still reserve individually within the block.
Please note: Held rooms are not automatically reserved.
Booking Multiple Rooms
You may reserve up to 10 rooms per transaction. To book additional rooms, simply repeat the booking process.
Need help coordinating 10+ rooms or wish to use one credit card? Contact our team at reservations@sportstrip.com —we’re happy to help.
Booking without a rooming list
No rooming list yet? No problem. Book the rooms under your name and pay only the reservation fees (not the full room costs). After booking, email reservations@sportstrip.com, and we’ll coordinate with the hotel sales manager to finalize your rooming list.
For single-card payment across all rooms, request a Credit Card Authorization Form from our team.
Adjusting your stay (Early Arrivals or Extra Nights)
Arriving early or staying longer? Email reservations@sportstrip.com with your full details (hotel name, number of rooms, desired check-in/check-out dates), and we’ll work with the hotel to tailor your reservation.
We’re Here for you
Your comfort is our priority. For any additional questions or special requests, our dedicated team is just an email away: reservations@sportstrip.com